Shipping Details:
All orders ship out Monday through Friday from Canada post every week . They are assigned a tracking number and that will be automatically emailed to you once it’s fulfilled in the warehouse. We do not ship out over the weekend, so any orders places Friday afternoon till Monday I’ll be shipped out Monday or Tuesday afternoon. Canada post scans the item into their facility this may take up to 1-5 days to complete to be able to properly track your order! All orders shipped outside of Canada will take 1-3 days processing and 1-3 weeks to deliver depending on your countries customs. We are not responsible for any taxes or duties that may be owed upon arrival. Please email us if you have any questions on your specific order. We will respond within 24 hours to your questions!
Damaged Shipments:
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. Canada post updates orders once they arrive at their processing center from our warehouse so please check with them for updates once we’ve shipped it using the tracking number you receive via email.
Duties:
When ordering, you’re responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of Canada, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order. We have no control over these charges nor can we predict what they might be. As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.
Care & Quality:
We take pride in the quality of our product and want you to be satisfied with your purchase. If you find something we’ve missed, refer to our returns process.
our product is not for human consumption (yet ) we will have results available when asked.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging . Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return.
To complete your return, we require a receipt or proof of purchase. to be sent to (Rockymountainsoils@gmail.com)
Please do not send your purchase back to manufacture
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {rockymountainsoils@gmail.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {rockymountainsoils@gmail.com} and we will resolve it do not send product back to manufacture.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact information is located on contact page